Insured Tracking

All orders through Moonstone come with tracking and insurance. You'll be able to track your order using the tracking number and link provided in your email.

Dispatch & Delivery

All shipping is done through Canada Post, using Expedited or Priority shipping. Below are guidelines on the pricing and estimated shipping times for your order.

If you are in the Burnaby, BC area and would like to pick up your purchase in person, please select “Pick Up” for the delivery method at checkout. You can see our location here.

We offer many special order or made-to-order pieces on our website. Please contact us if you need an order to arrive before a specific date.

Shipping Fees (Canada)

Shipping Type Estimated Shipping Order Under $200 Order $200+
Expedited Shipping 2-8 days after the order is ready $25 Free
Priority Shipping 1-4 days after the order is ready $105 $80

International Shipping

Shipping will be calculated dynamically at checkout. Provided rates and times may be subject to change.
Note that there may be additional duties and taxes charged by your government at the time of importing that you will be asked to pay before you can receive your shipment. Please consult your local government for more information about duties and taxes.

Our delivery fees include the cost of shipping & handling, and applicable taxes for domestic shipments within Canada. Unfortunately it’s beyond our control what duties or taxes may be levied on your shipment when it crosses international boundaries. For more information on applicable taxes and duties for your region, please consult your government’s website.

All shipments will be sent with tracking and insurance for the full value of your items to ensure a worry-free delivery. Orders under $5000 are shipped using Canada Post. Orders over $5000 will be shipped using FedEx.

You will receive a tracking number and a link to the tracking information with the shipping carrier in your email when we send your shipment confirmation update. If you have not received this email, please check your spam folder.

Most items will be ready within 3 business days. Some items in our catalogue are made to order, and will take longer to prepare and ship to you. We will contact you with the estimated completion & dispatch date after you place your order. Please contact us if you have any questions or want more information for a specific piece before placing your order.