Our retail store

4287 Hastings St
Burnaby, British Columbia V5C 0L1

Tuesday - Saturday, 11am - 6:30pm
Sunday - Monday, CLOSED

1-604-558-2599

Get directions

Services

Wish to complete your purchase online, but pick it up in-store? No problem!

1) Please confirm the location of our store before completing your purchase to ensure this option is a good fit.

2) Proof or purchase will be required for pick-up. Please keep your confirmation number & email handy!

3) Please note that many items are made to order and require at least a few days to get ready. Some items require longer processing time due to the complexity or materials available. We will notify you when your item is ready for pick up.

Special Note: Covid-appropriate mask must be worn properly at all times while on premises.

To ensure the safety of customers and staff alike, we offer contactless virtual shopping services (available by appointment).
Virtual appointments are conducted through Zoom or Facebook Video Call.

To set up an appointment you may either fill out our contact form, get in touch by email (hello@moonstonebc.ca) or phone us at (1-604-558-2599).

To ensure the safety of customers and staff alike, we are adhering to strict Covid-19 safety protocols. Please check our Covid-19 policy before visiting.

Our in-store offerings vary from our online & made-to-order catalogue.

We are happily available to assist with your in-store shopping as well as with customizations available on our website and in-house ordering portal.

Our staff are also available to assist with measurements for sizing, or to try on jewelry available in store.

To ensure the safety of customers and staff alike, we are adhering to strict Covid-19 safety protocols.

1) Please do not visit our store while sick or if you have been in contact with anyone who may be sick.

2) Ensure that your Covid-19 appropriate mask is fitting correctly, and keep it on throughout the entirety of your visit. This is a requirement to visit our store.

3) Use the hand sanitizer provided upon entry.

4) Observe social distancing while you browse.

5) Please be considerate of capacity limitations and keep group size minimal. Our capacity is 3 shoppers at one time.

If you require additional accommodations for your group size, or have questions, please reach out to us at hello@moonstonebc.ca so that we may assess how best to help you safely.